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The insides of the shoes were literally CAKED with brown gunk from hundreds of other customer's feet being inside them. The Valeo staff is comprised of well-trained, experienced gay and gay-sensitive 8 Chicago Gay Men& x20AC & x2122 s Chorus behavioral health professionals from a wide variety of. Then, when I thought the experience couldn't get any worse, the owner asked me to step into a pair of shoes that looked 10 years old.
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As she laced me into the dress, she and the other employees had a conversation about how much they hated lacing people into dresses! Way to make your customer feel guilty. When it came time to actually try on bridal dresses, I was astonished to see the curtain for the dressing room was entirely sheer, not to mention the fact that the employees kept coming in unannounced -while I was undressed!! In terms of service, I was also disappointed, as the owner kept bringing in dresses which were the exact OPPOSITE of what I had asked for.
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Secondly, there was an unfriendly dog wandering around the store, which was startling to see, as a customer, and can't be sanitary in general. First off, the store is dark, dingy, and cramped. Visiting Footlights yesterday was the single worst shopping experience of my entire life. Very disappointing and I am surprised she is even in business.
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While I waited I noticed dirty, dusty stuffed animals laying in the corner of the shop which was odd? She told me to take my boots off and just throw them behind the counter and asked if me jacket was wet from a few raindrops? (But I observed the other group that had a toddler eating gummy snacks while running in the "wedding dresses", but she didn't mention anything about that.) SHE picked out 4 itchy, full tulle dresses and when I told her no, that wasn't what I was looking for, she became irate with me. I told her North Carolina on the beach so I was looking for lace or chiffon, nothing full or bulky. She asked me where I was getting married as she stared at my engagement ring, while judging me. So, I knew then it was going to be her juggling her time between ME and a group of 6 from New Jersey. When I arrived for my appt that I booked 2 weeks ago, she screamed across the shop asking me what kind of dresses I was interested in while attending to her other client. Her inventory of bridal gowns were mostly yellow tinged and outdated.